Frequently Asked Questions

Get quick answers to the most common questions about our products, shipping, returns, and more. We’ve made this guide simple, clear, and easy to navigate so you can shop with total confidence.

Orders, Shipping & Delivery

How long will it take to receive my order?

Once you place an order, we’ll process & ship it right away (usually within 1 business day for orders placed Mon–Fri before our cutoff time). Delivery time depends on your location and shipping method.

After shipping, you’ll receive a confirmation email including a tracking number. You can use this number to track your package directly through the carrier’s website.

Yes, we offer free shipping on orders over $300 (excluding confetti machines).

Orders are processed as quickly as possible. Delivery time depends on the item, shipping method, and destination. Tracking information is sent after the order ships.
Contact us as soon as possible. If the order has not shipped yet, we will do our best to update the address before it leaves our warehouse.
Contact us immediately after placing the order. Once an order is packed or shipped, changes may not be possible.
No. Confetti cannons that contain compressed air or pressure should not be taken on airplanes in carry on or checked luggage.

Returns & Refunds

If you’re unhappy with your purchase, you may return items within 30 days of purchase. Items must be unused, unopened, and in original packaging. Include your invoice number and send the return to our returns address. Return shipping costs are the customer’s responsibility. Refunds will be issued to the original payment method, after deducting a restocking fee.

Because confetti and party supplies are often personalized or considered “consumable,” refunds for change of mind may be limited – we recommend ordering a small amount first if unsure.

Shipping costs are generally not refundable unless required by the specific situation. Check our return and refund policy.

Rental And Event Setup

Yes. We offer confetti cannon machine rentals for events, including electric confetti cannon bases that can be used with compatible cannons. Rental options may include remote control and DMX controlled setups, depending on the product and event needs. Please check the rental product details or contact us before ordering so we can confirm the best setup for your event.

Some rental setups include remote or DMX control. Check the product details or contact us before ordering so we can confirm the correct setup for your event.
In many setups, yes, but the cannons must be compatible with the base. Contact us before ordering if you are not sure which cannon cartridges to use.
Only use powder cannon cartridges that are made for your exact electric cannon base. Do not use the wrong type of cartridge, because it may not fire correctly and may not be safe.

Products: Confetti & Effects

Yes, our tissue-paper confetti is 100% biodegradable and eco-friendly. For a clean-up-friendly option, we also offer water-soluble rice-paper confetti that dissolves on contact with water.

Water-soluble confetti (also known as dissolving or rice-paper confetti) dissolves when it gets wet — perfect for outdoor events or when easy clean-up is needed.

It depends on size of the event and the effect you want. For example, many event planners suggest about 5 grams (or ~100 ml) of paper confetti per guest for a vibrant confetti effect. If in doubt, it’s better to overestimate.

Our confetti cannons can shoot approximately 15 to 20 meters, which is about 49 to 66 feet. The exact height depends on the cannon size, angle, wind, and whether you are using confetti, streamers, or powder.

Yes, streamers usually travel farther than loose paper confetti because they are longer and catch the air differently. They are a great option when you want a dramatic visual effect that shows clearly in photos and videos.

Aim the cannon upward and away from people, animals, lighting, glass, food tables, and fragile items. Never aim directly at a person or face. Safety sources consistently recommend firing upward and keeping clear space around the effect.

Confetti Cannons & Equipment

Yes, most handheld confetti cannons require only a simple “twist and pop” or pull-tab to activate. Always follow the safety instructions included with the product.

It depends on your event space and the desired effect. For a typical party or wedding ceremony, a pack of 6 for ~100 guests might suffice. For a larger stage or concert, you might need fewer but larger (higher-power) cannons.

Yes, cannons can be used indoors, as long as there is enough space. They do produce a “pop” sound – like a balloon popping or a door slamming, so plan accordingly.

Yes. By default, each individual cannon is labeled with its color (Pink or Blue). If you want to keep the gender a surprise, simply leave a note in the order comments during checkout asking us to remove the color labels. We’ll remove the markings before shipping, so you can load the cannons without revealing the gender.

Safety And Indoor Use

Yes, many confetti cannons can be used indoors when there is enough ceiling height, enough open space, and the product instructions are followed. Always check your venue rules before using confetti indoors.
Most party confetti cannons are air powered or pressure powered and do not create fire or heat. They are different from pyrotechnic effects.
Confetti cannons should be used by responsible adults. Children can enjoy the moment from a safe distance, but they should not aim or activate cannons without adult supervision.
Use the cannon only in an open area with clear space above and in front of the cannon. For indoor events, check the ceiling height first. For outdoor events, check wind direction before firing.
Keep confetti and streamers away from lighting, speakers, camera gear, vents, fans, and open drinks. For professional setups, confirm the firing direction and safety distance before the event.

Choosing The Right Product

Confetti creates a floating celebration effect. Streamers create long colorful ribbons that are easier to see from far away. Powder cannons create a bold color cloud and are especially popular for gender reveals.
For gender reveals, choose pink or blue powder cannons, confetti cannons, or a combination of powder and confetti. Powder gives the strongest color reveal on camera, while confetti adds a celebration look.
Powder is usually best for a clear color reveal. Confetti and streamers are better for movement, sparkle, and a party atmosphere. For the best result, use good lighting and fire the cannon upward with people reacting behind or under the effect.
For a small moment, one or two cannons may be enough. For a bigger photo or video moment, use multiple cannons from different sides so the effect fills the frame. Competitor and industry FAQ sources commonly recommend using cannons in pairs for better coverage.
Handheld cannons are great for simple parties and smaller events. Electric cannons are better for timed moments, stage effects, gender reveals, entrances, countdowns, and events where you want the effect triggered at the exact same time.
Yes, electric cannons require a compatible electric base or firing system. Confetti Zone indexed results show an electric cannon base for 4 cannons with DMX and remote control options.
A buzzer may work only if it is compatible with the firing system and connected correctly. Do not connect a random button to the system unless the connection is confirmed as safe and compatible. For the safest setup, use the included remote, DMX control, or approved trigger method.

Cleanup And Materials

Streamers are usually easier to clean up than small confetti pieces because they stay in longer strips. Paper confetti is usually easier to sweep or vacuum than very small pieces.
Yes, water soluble rice paper confetti is a good option for outdoor events where cleanup matters. Water soluble confetti is designed to break down when it comes into contact with moisture.
Metallic confetti can create a beautiful reflective look, but it may be harder to clean and some venues may not allow it. Always check venue rules before ordering metallic confetti.
Most confetti is made for celebration use, but color transfer can happen if confetti is left wet on porous surfaces such as wood, stone, or fabric. Clean up soon after the event, especially if the area is wet.
Yes, confetti can be used outdoors, but wind matters. Fire upward and consider the wind direction so the confetti moves over the celebration area instead of away from it.

Wholesale, Bulk Orders & Custom Requests

Yes, we provide bulk discounts for larger orders. Contact us for bulk or custom quotes at +1.972.970.1218

Absolutely! We can work with you to create custom confetti blends, colors, or branded confetti for events. Please reach out via our custom quote request option.

General & Support

You can contact us via our “Contact Us” page – we respond quickly and are happy to help with product questions, order status, or custom requests.

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