Thank you for shopping at ConfettiZone.com! We’re committed to providing high-quality products and a joyful customer experience. If you’re not entirely satisfied with your purchase, we’re here to help.
Refund and Exchange Policy
We accept returns within 30 days from the date of purchase. All returned items are subject to a 10% restocking fee, which will be deducted from your refund amount. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
Please note that shipping costs are non-refundable, and we do not cover the cost of return shipping. Customers are responsible for all return shipping expenses.
Returns for Rental Products
Please note that all rental products are non-returnable and non-refundable. Once a rental order has been placed and confirmed, it cannot be canceled or returned. We encourage customers to review all product details and rental terms carefully before placing an order. If you have any questions prior to renting, our support team is happy to assist you.
Exchanges:
We offer exchanges exclusively for orders that were picked up locally. Exchanges must also be requested within 30 days of purchase, and the item must meet the same conditions as returns—unused and in original packaging.
Please contact our customer service team to initiate your return or exchange request.
Defective Items:
For any defective items, please contact us at [email protected]
We appreciate your cooperation and understanding.
